Frequently Asked Questions





What is Voice Messaging?

Voice Messaging is a very powerful way of communicating with your friends and family. We made an effort to build a user experience across all of our platforms that is as similar as possible, but we encourage you also to spend time reading the articles below to better understand how Voice Messaging works on your smartphone.



I'm using my phone in Uzbekistan, why can't I download and/or send media files properly?

If you are using WhatsApp in Uzbekistan, you may have problems downloading and/or sending media files in the application. The issue seems to be external to WhatsApp, and we are working now to investigate the cause. If you are in Uzbekistan and experience any problems with media files in WhatsApp, please contact WhatsApp Customer Support and describe your exact problem in detail.



I see my friend on WhatsApp, but someone else is using this account.

Whenever a friend gives up a phone number, you should make sure to delete the number from your phone address book. Otherwise, you may incorrectly identify an account in WhatsApp as your friend's account, when the account in fact belongs to the new phone number's owner.

WhatsApp exclusively uses a phone number to identify an account and we display the names you have saved in your address book. The names you see in your WhatsApp Favorites / Select contact list, a specific chat, and in the Contact Info screen inside WhatsApp are not created within the application.



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What is Viber and why should I use it?

Viber is a mobile application that allows you to make phone calls and send text messages to all other Viber users for free! Viber is available over WiFi or 3G. Our sound quality is much better than a regular call. Once you and your friends install Viber, you can use it to talk and message as much as you want. Talk, message, and talk and message some more - for free! You can also call any number that doesn't have Viber at low rates using ViberOut.



What is ViberOut?

ViberOut lets Viber users from all over the world make calls at low rates from smartphones to landlines or mobile numbers, even when they are not Viber numbers. ViberOut is currently available on iPhone and Android devices, with support for other platforms coming soon.



Does it cost anything to use Viber?

Viber to Viber messages and calls are completely free. You can also call any number that doesn't have Viber at low rates using ViberOut.



How do I get started with Viber?

You don't have to register! You know your phone number and so do your friends. Viber uses your phone number as your "identity" and lets you make free Viber phone calls to any of your friends who have Viber - using THEIR phone number. Once you've downloaded Viber, you will receive an access code via SMS or callback to activate Viber. The access code ensures that you are the real owner of the cellphone number you have registered and prevents others from obtaining your access code and placing calls with your caller ID. You can make calls and send texts via WiFi, as well as via 3G.



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